Conditions
GENERAL TERMS AND CONDITIONS (GTC) | CANCELLATION POLICY | PRIVACY POLICY | DELIVERY TERMS AND COSTS
§ 1 Scope
The following terms and conditions are part of every contract between Di-Do Handels GmbH, Ehamgasse 22/2/216, 1110 Vienna, Austria, represented by the managing director Seda Emine Dikmen, and the customer.
Di-Do Handels GmbH provides its services exclusively on the basis of these terms and conditions.
§ 2 Conclusion of contract
The goods that are on the dikmen.at homepage do not yet represent a binding offer.
The customer can choose anything from the offer and add goods to the shopping cart. The customer can empty the shopping cart at any time by setting the number of goods to "0" or clicking on "Delete". By clicking the “Check out” button, the customer is redirected to a page where shipping costs are calculated and payment can be made using various payment options. By submitting the order, the customer makes a binding offer to purchase the goods in the shopping cart and accepts these terms and conditions. The customer will be notified of receipt of the order immediately after completing the ordering process. We store your order and the order data you entered.
The customer will be informed about receipt of the order by email. This does not constitute a binding acceptance of the order. The contract is only concluded when a separate delivery confirmation is sent by email or when the goods are dispatched.
The language provided for the execution of the contract is German.
§ 3 Data protection declaration
Dikmen.at uses the data provided by the customer exclusively for the relevant purpose and in compliance with the applicable legal provisions; Any further use will only take place with the express consent of the customer. The customer can object to the use of his data at any time.
The customer expressly agrees that dikmen.at may use the customer's personal data specified in the previous paragraph for the purpose of providing access to the contractual services (use of the website www.dikmen.at and in particular the online shop to purchase various products). Communication with the customer, to analyze usage behavior and to process his order. For the purpose of fulfilling the contract, namely delivery, the customer's personal data will be forwarded to the freight forwarder to the extent that this is necessary for the delivery of the goods. The carrier is also obliged to use the customer's personal data exclusively in accordance with the provisions of applicable data protection law.
(3) However, the customer can revoke his declaration of consent under data protection law at any time without giving reasons by submitting a written statement to dikmen.at operated by Di-Do Handels GmbH, Ehamgasse 22/2/216, 1110 Vienna, Austria, thereby preventing the further use of the data dikmen. at becomes inadmissible for purposes other than those necessary for the fulfillment of the contract. If consent is given, the customer can query, change or delete the stored data from Di-Do Handels GmbH at any time and can revoke his consent at any time.
This data protection declaration can be viewed and accessed at any time on the dikmen.at website.
§ 4 Delivery conditions/delivery costs
Unless otherwise agreed in writing, delivery is ex warehouse. If the customer is a consumer, the shipping risk is borne exclusively by Di-Do Handels GmbH. If, on the other hand, the customer is an entrepreneur, the risk passes to the customer as soon as Di-Do Handels GmbH has delivered the goods to the freight forwarder or the person or institution otherwise designated to carry out the shipment.
Delivery takes place within 5 working days, with working days being Monday to Friday, with the exception of public holidays. The period begins when the contract is concluded and can vary per country and shipping method. For details on delivery times, shipping costs and methods for the countries delivered, please see “Shipping costs and payment methods”.
§ 5 Payment conditions
You can see the payment methods granted (PayPal, bank transfer, Klarna) here. When paying using the payment method “Payment via PayPal”, the purchase price claim is assigned to PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”). And when paying using the “Klarna” payment method, the purchase price claim is assigned to Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden. The data required for payment processing is transmitted to PayPal/Klarna. For the purpose of their own creditworthiness check, PayPal and Klarna transmit data to credit reporting agencies (credit agencies) and receive information from them as well as, if necessary, creditworthiness information based on mathematical-statistical methods (probability or score values), the calculation of which includes, among other things, address data. By selecting the payment method mentioned, the customer agrees to the data being transmitted to PayPal/Klarna and to the carrying out of credit checks. Detailed information on this and the credit agencies used can be found in the data protection regulations of PayPal or Klarna, which you can access for PayPal here and for Klarna here .
All prices include statutory sales tax.
Unless otherwise agreed separately, all shipping costs, in particular packaging, transport costs, transport insurance and deliveries, are at the customer's expense.
If a customer defaults on payment, even if the default is through no fault of their own, they undertake to pay the resulting reminder fees and interest at the rate of 12.5% pa. As a result, a debt collection agency is commissioned to collect the debt.
In addition to the aforementioned costs, all costs incurred by the debt collection agency and invoiced to us, the maximum amount of which results from the regulation on the maximum rates for debt collection agencies (BGBl No. 141/96), are borne by the customer who is culpably in default of payment, provided that these costs are reasonable and necessary for appropriate legal action. The payments are first credited towards interest and costs.
The customer is hereby expressly informed that in the event of default in payment, Di-Do Handels GmbH (dikmen.at) will provide the name (including previous names), gender, address, profession, outstanding balance and reminder data in accordance with Art. 6 Paragraph 1 lit f of the GDPR must be transmitted to the trade credit records and to debt collection companies authorized to collect claims.
The assertion of further rights and claims by Di-Do Handels GmbH remains unaffected.
§ 6 Retention of title
The goods remain the property of dikmen.at operated by Di-Do Handels GmbH until full payment has been made.
§ 7 Warranty
With regard to the warranty, the statutory provisions apply.
The warranty period is 24 months and begins with the handover of the purchased item if the customer is a consumer.
If the customer is an entrepreneur, the deadline is 12 months from delivery of the goods.
§ 8 Cancellation policy
As a consumer, you have the right to cancel this contract within fourteen days without giving reasons. The deadline is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods. To exercise your right of withdrawal, you must contact us, Di-Do Handels GmbH, Ehamgasse 22/2/216,1110 Vienna, Austria
Telephone: +43 650 / 691 22 99
Email: office@di-do.at
inform you of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the attached sample cancellation form, although this is not mandatory.
To meet the deadline, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you cancel this contract, we will have to pay you all payments we have received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.
You bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.
Sample cancellation form
If you want to cancel the contract, please fill out this form and send it back
– To (enter name, address, fax, email)
– I/we (*) hereby revoke the contract concluded by me/us for the purchase of the following goods (*) / the provision of the following service (*)
– Ordered on (*) / received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only for paper notification)
- Date
(*) Delete what is not applicable
§ 9 Limitation of Liability
Dikmen.at operated by Di-Do Handels GmbH is liable, with the exception of injury to life, body and health, only for damage that is attributable to intentional or grossly negligent behavior.
Except in the case of intentional or grossly negligent behavior or damage resulting from injury to life, body and health, liability is limited to the damage typically foreseeable at the time the contract was concluded and otherwise limited to the average damage typical for the contract.
Claims for liability based on the Product Liability Act remain unaffected.
§ 10 Information on online dispute resolution
The European Commission established an internet platform for online dispute resolution on February 15, 2016. This is intended to enable consumers and retailers to resolve disputes in connection with online sales contracts or online service contracts easily, efficiently, quickly and out of court. The platform can be accessed via the website http://ec.europa.eu/consumers/odr.
We prefer to clarify your concerns directly and do not take part in consumer arbitration proceedings. If necessary, we ask you to contact us at office@di-do.at.
§ 11 Final provisions
The law of the Federal Republic of Austria applies, excluding the UN Convention on Contracts for the International Sale of Goods. Consumers with their habitual residence abroad can also rely on the law of the country in which they have their place of residence, regardless of the specific choice of law.
The place of performance is the registered office of Di-Do Handels GmbH, provided the customer is a merchant.
The court in Vienna, 1030, which has commercial jurisdiction, is responsible for any disputes arising from this contract, provided the customer is a merchant.
12/22/2022